Privacy Policy

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Privacy Policy

Effective Date: 18/11/2024

Introduction

This Privacy Policy explains our policies and procedures regarding the collection, use, and disclosure of your information when you use our services, visit our website, or interact with us. It also describes your privacy rights and how the law protects you.

By using our services, you agree to the collection and use of information in accordance with this Privacy Policy. Unless otherwise defined in this Privacy Policy, terms used here have the same meanings as in our Terms and Conditions.

Definitions

Service: Refers to the website, products, or services operated by SPARQ
Personal Data: Any information that relates to an identified or identifiable individual.
Usage Data: Non-personal information collected automatically through the use of the Service, such as IP address, browser type, and page visit duration.
Cookies: Small data files stored on your device to enhance website functionality and personalize your experience.
Data Controller: The entity that determines the purpose and means of processing personal data.
Data Processor (or Service Provider): A third party that processes personal data on behalf of the Data Controller.
Data Subject (or User): Any living individual who uses our Service and is the subject of Personal Data.

Information Collection and Use

We collect several types of information for various purposes to provide, maintain, and improve our Service to you.

Types of Data Collected

1. Personal Data
While using our Service, we may ask you to provide certain personally identifiable information, including but not limited to:

Full name
Email address
Phone number
Physical address
Payment information (where applicable)
Social media profiles (optional)

We use this data for purposes such as providing services, responding to inquiries, or sending promotional material (with your consent).

2. Usage Data
Usage Data is collected automatically when you interact with our website. This may include:

Your device’s Internet Protocol (IP) address
Browser type and version
Time and date of your visit
Pages viewed and time spent on those pages
Device identifiers and other diagnostic data

3. Tracking Technologies and Cookies
We use cookies and similar tracking technologies to monitor activity and store information. Types of cookies used include:

Essential Cookies: Necessary for the website to function.
Performance Cookies: Track how users interact with our website to improve user experience.
Targeting Cookies: Serve ads relevant to you and measure ad campaign performance.

You can adjust your browser settings to refuse cookies or alert you when they are being used. However, some features may not function properly without them.

Use of Your Data

We use the collected information for the following purposes:

5.2. Refund Policy
Refunds may be granted at our sole discretion, subject to the specific terms of the Service purchased.

We use the collected information for the following purposes:

To provide and maintain our Service.
To improve user experience and functionality.
To process payments and deliver requested services.
To send updates, promotional content, or personalized marketing messages.
To detect, prevent, and address technical or security issues.
To comply with legal obligations.

Legal Basis for Processing Personal Data (GDPR)

If you are located in the European Economic Area (EEA), our processing of your Personal Data is justified by one of the following legal bases:

Consent: You have given us clear permission to process your data.
Contractual Necessity: Processing is necessary to fulfill a contract or provide a service.
Legal Obligation: Processing is required by applicable laws or regulations.
Legitimate Interests: Processing is necessary for our legitimate business interests, provided your rights do not override these interests.

Retention of Data

We will retain your data only as long as necessary for the purposes outlined in this Privacy Policy:

Personal Data: Retained for as long as your account remains active or as required for legal, contractual, or reporting obligations.
Usage Data: Typically retained for shorter periods unless required for security or analytics purposes.

Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on servers located outside of your jurisdiction. If you are located outside Australia, be aware that we may transfer and process data in Australia.

We ensure that appropriate safeguards are in place for such transfers in compliance with relevant laws.

Disclosure of Data

We may disclose your data:

To comply with legal obligations.
To protect the rights or safety of our business, users, or the public.
To enforce agreements or investigate violations.

Security of Data

We implement commercially reasonable measures to protect your data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

Your Privacy Rights (GDPR & CCPA)

You have the following rights regarding your data:

Access: Request a copy of your data.
Rectification: Correct inaccurate or incomplete data.
Deletion: Request the deletion of your data (subject to legal exceptions).
Restriction: Limit how we process your data.
Portability: Receive a copy of your data in a structured format.
Objection: Object to data processing for marketing or other purposes.

To exercise these rights, contact us at hello@sparqdigital.com.

Service Providers

We may engage third-party companies to:

Facilitate our Service.
Provide analytics and reporting.
Manage payments and transactions.

These providers are bound by confidentiality agreements and cannot use your data for purposes outside of their role.

Third-Party Links

Our website may include links to external sites. We are not responsible for their content or privacy practices, and we recommend reviewing their policies.

Children’s Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect data from children without parental consent.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted here with an updated “Effective Date.”

Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:

By email: hello@sparqdigital.com
By visiting this page on our website: https://sparqdigital.com/
By phone: +61 412244131

Privacy Policy

Introduction

Definitions

Information Collection and Use

Types of Data Collected

Use of Your Data

Retention of Data

Transfer of Data

Disclosure of Data

Your Privacy Rights (GDPR & CCPA)

Service Providers

Third-Party Links

Children’s Privacy

Changes to This Privacy Policy

Contact Us

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